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The Email Address Will Not Link to the Contact in Outlook

    • 1). Click on the Windows Start menu, located in the bottom left-hand corner of your screen. Ensure that Outlook is closed.

    • 2). Select the "Run" option in the menu and type "outlook/resetfolders" in the space provided underneath the Run heading. Click Enter to start the resetting process.

    • 3). Restart the computer, so the resetting process can finish. Once the computer has restarted, open your Outlook program.

    • 4). Click "File" in the Outlook menu and select the "Import and Export" option. In the sub-menu that opens, select the "Import from another program or file" option.

    • 5). Click "Next" and select the file option of .pst extension when prompted to do so. Click "Next."

    • 6). Click "Browse" to manually locate your contacts folder. It will be saved in the location you chose when you installed Outlook. As a default, it is installed and saved on the C-drive.

    • 7). Highlight the contacts folder and click "OK." Check the box beside the sentence that reads "Replace duplicates with items imported." This will avoid creating duplicate contacts in Outlook.

    • 8). Click "Next" and "Finish" to complete the process. You should close your Outlook account and reopen it to see the changes take effect. Your email folders and corrupted files have now been fixed and the email addresses will now link directly to the appropriate contacts.

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